Field Application Specialist
Exciting opportunity for a customer focussed Field Applications Specialist to support our commercial team providing technical support for our external and internal customers post and pre sales.
Astrea Bioseparations are currently recruiting for a customer focussed Field Applications Specialist to support the commercial team providing technical support and training for our internal and external customers providing pre and post sales support.
Responsibilities
- Addressing responses to technical support questions from customers and sales team members
- Managing the administration of cases in salesforce
- Work with internal customers (Salesforce lead, marketing) to develop and improve systems around technical support case management and customer feedback
- Provide technical support and follow up for the sales team in pre and post sales
- Lead and direct technical presentations and discussions with customers and the sales team
- Liaise with R&D to provide technical support to internal and external customers and the sales team
- Identifying suitable seminar, conferences etc to further support Astrea Bioseparations products and the sales team
Qualifications
- Degree in Biochemistry/Biotechnology or equivalent
- Experienced within the Biotechnology/Drug discovery industry
- Working knowledge of chromatography, protein purification, cell and gene therapy
- Ability to work with a multi disciplinary team across multiple sites
- Familiarity with Astrea product range, use of products and troubleshooting for customers
What we can offer
- Attractive compensation and enhanced benefits package
- Unlimited PTO
- Private medical cover
- 401K
- Employee wellbeing programmes
About Astrea Bioseparations
Astrea Bioseparations Ltd is a global bioseparations company specializing in the research, development and manufacture of advanced bioseparation products including chromatography adsorbents and columns. Astrea Bioseparations has R&D laboratories in Cambridge, UK and manufacturing facilities on the Isle of Man, British Isles and Canton, Massachusetts, making the company one of the largest volume affinity adsorbent manufacturers in the world.
Astrea Bioseparations is honored to support the biopharmaceutical industry with products and services that help bring lifesaving and improving medicines to market. Regardless of process scale, we are ready to build Purity by Design into each process to ensure quality and speed to market.
The company is now entering an exciting period of growth as we work towards enabling our customers to bring advanced therapies to market using state-of-the-art-purification nanofiber-based technology.
- Department
- Commericial
- Locations
- San Francisco
- Remote status
- Fully Remote
San Francisco
A unique career - Join us
Field Application Specialist
Exciting opportunity for a customer focussed Field Applications Specialist to support our commercial team providing technical support for our external and internal customers post and pre sales.
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